Help Center

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About IUX Markets

IUX Markets Limited is subject to supervision by the Securities Commission, registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 26183 BC 2021. at Beachmont Business Centre, 321, Kingstown, St. Vincent and the Grenadines. The physical address of the company is at Office 2,...

How do IUX Markets contribute to trading?

When you want to invest by trading, you need a broker. IUX Markets are very important and necessary in Forex trading. We will act as an intermediary for sending your orders to the Forex market because you cannot send your orders to the Forex market directly. IUX Markets is your...

Preparation when IUX Markets server maintenance

IUX Markets have to perform periodic maintenance of servers on their infrastructure in order to provide reliable service. You may experience a service outage during server maintenance, but please rest assured that your funds are safe and normal service will resume as soon as possible. You will be promptly notified...

Profits and Losses Are Displayed Incorrectly in Cent Accounts on Android

We regret to inform you that the profits and losses are displayed incorrectly in Cent accounts on Android due to the error of the MT5 trading platform on Android. If you wish to check the correct information, please login to your trading account on your PC. However, you can still...

How to do if iOS users unable to find MT5 on the App Store?

We regret to inform you that MT4/MT5 on the IOS mobile device is temporarily unavailable for newcomers to download from the App store. Clients who already have it on mobile devices can continue to use it normally. If a client downloaded MT4/MT5 from the App Store and then uninstalled it,...

Why wasn’t the balance cleared after I exchanged LotBack?

There are 2 cases of LotBack redemption: In the section of exchanging to balance, it is recommended to exchange only when the balance is equal to 0 or positive. If all orders are closed, the system will immediately reset the balance.

Why can’t I open more orders even there was still money left?

In case you are unable to open more orders because your margin is insufficient due to a variety of factors such as leverage, open order price (current price), and lot size, etc. You can calculate financial instruments by entering the details of Leverage, Open order price (Current price), and Lot...

Why does the bonus disappear when a credit trade account is withdrawn?

If you withdraw funds from a credit trade account, the bonus will be deducted automatically, which can occur in two cases.

Will the deposit amount be deducted if the balance is negative?

The trading account is not closed when the balance is reset to zero, and you can continue to trade on it after the balance is reset to zero. IUX Markets recommends waiting until the balance has been reset to zero before depositing it to a negative balance. The process of...

Why can’t I trade?

As for being unable to trade, it may be caused by 2 cases. You can fill in the details to calculate various financial products on the website. CFDs trading calculators : https://www.iuxmarkets.com/en/help/calculators

The deposit has not yet been credited to the account

Once the deposit transaction is completed, you can start trading. In the event that the balance is not received, you can follow the steps as follows: In case the balance does not match the MT5 program, you need to press the refresh button on the top right corner of the...

Unable to upload document files

If you encounter problems uploading documents, you can fix it easily by following these steps: To verify identity and bank, you need to upload document files. We will keep your information confidential. After you have verified your identification and bank account, you can immediately begin trading on the IUX Markets.

How can I request a trade history?

For PC customers, trading history can be checked at MT5 in the History menu, and you can export trading history by yourself. But if any customer does not use a PC To request a trade history, please email [email protected] with your account number, trade order numbers, and details of the...

How many devices can I log in to my trading account?

Why is the account number lost? Please note that since IUX Markets can open up to 6 trading accounts per account, opening multiple trading accounts will give us a lot more resources. The accounts that are inactive or have no balance must be cleared by the IT Support department. This...

How can I receive IUX Markets news?

For news and updates, including holiday-related notifications, reset bonuses, application updates, or various messages, all customers will receive an email from IUX markets. It will be the application email address.

What are the most popular CFDs pairs?

EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF, and USD/CAD are the most regularly traded pairs. The most liquid currency pairs are those issued by countries with politically stable governments and well-regarded central banks. The most popular currency pairs are those linked with the US dollar; these are referred to as the “majors.”...

Can I trade on weekends?

Most financial instruments do not have trading hours on weekends. As a consequence, it cannot be traded. Regular Forex trading hours are available at this Regular Forex trading hours However, cryptocurrency is a group of financial instruments that allows for continuous trading over the weekend. This means that Only cryptocurrencies...

What instruments are accessible on IUX Markets?

IUX Markets offers instruments : On our website, you can find information and details about the instruments we have in the Markets menu. www.iuxmarkets.com On our website, you can find instrument pairs in the Spread menu. instrument pairs You can begin practicing on a demo account before moving on to...

Not receiving a verification email when registering an account

If you are not receiving a verification email during registration: If all the above methods can not reduce the issue, please feel free to contact our Support Team via E-mail: [email protected]

Do I need to deposit real money when opening a demo account?

No, demo accounts are virtual trading accounts. Trading conditions for demo accounts are exactly the same as real accounts, but funds are completely virtual. The purpose of demo accounts is to give traders a way to practice trading and experience trading with our platform without using real money. Reminder: You...

Why do I have to submit my documents for account verification?

The company has supervision We have been operating in accordance with the rules and procedures established by MISA, our primary regulatory body. These processes require us to collect documents from our clients in accordance with our KYC (Know Your Client) policy, which includes the latest (within 6 months) collection of...

Does IUX Markets offer Signals?

IUX Markets is not offering signals directly. However, we cooperated with Myfxbook to offer Autotrade. Autotrade lets you now copy strategies from Myfxbook signal sources to your trading account. However, IUX Markets regularly stays updated with critical economic events and releases, including interest rate decisions, GDP announcements, NFP numbers, and...

Why does the platform start to freeze at news time?

It is usual to experience platform freezes or a lack during news or other turbulent times simply because of the information flooding your terminal. Furthermore, many people could be using the service at that time, causing delays. It is also dependent on the technology utilized. To restrict the possibility of...

Is my funds safe?

IUX Markets is owned by IUX Markets Limited., which oversees the safety of client funds and protects consumers by applicable laws and regulations. Therefore, the measures that IUX Markets has taken include the following: Client funds are transferred to the Company’s segregated client bank accounts. These funds are off the...

If I open a new trading account and my first account is verified. Do I have to upload my documents again?

No, your new account will be automatically verified if you have used the same personal / contact information as your previous account.

Is it possible to lose more money than I have in my account?

impossible You cannot lose more than the amount you deposited if a currency pair slippage results in a negative balance. This negative value will be reset automatically the next time you deposit.

Can I lose my bonus and do I have to refund the bonus if I lose it?

The bonus amount is a part of your capital and can be used for trading. Therefore, it is possible for you to lose your bonus, however you do not have to compensate for the lost bonus. Moreover You can get a new bonus by making a deposit according to the...

Does IUX Markets allow hedging?

We do not allow hedging for hedging, cross account or opposite hedging management, it takes place when you open long and short positions at the same time on Bright. Xin buys and sells between each other at a higher size, the margin will be 0. As you open buy and...

Is it safe to send you my private data?

We understand your concerns regarding the safety and privacy of your personal data. Rest assured that the protection and security of your private information are of utmost importance to us. We have implemented robust measures and financial-standard protocols to safeguard your data from unauthorized access, loss, or misuse. Our systems...

Why were my verification documents rejected?

In the event that your Proof of Identity (POI) or Proof of Bank (POB) documents have been rejected during the account verification process, you may need to take appropriate action to resolve the issue. How to check the reason my document was rejected To ascertain the specific reason your document...

Will IUX Markets close my open positions and my orders if I am offline?

Open positions and pending orders will remain in the system even after you exit the trading platform. All types of orders will be like this except for Trailing stops.Trailing stops will not be executed when you close or exit MetaTrader4, Expert advisors will not run when MetaTrader4 is closed or...

Can I get the bonus from Standard+ account?

You can easily get a free bonus with IUX Markets. IUX Markets offer its clients two types of bonuses: Deposit Bonus 35% and Deposit Bonus 25%. If you don’t have an account with us, we recommend you register and open the Standard+ account first and complete your deposit. Then you...

How long can I use a demo account?

IUX Markets demo account will never expire. And you can use this demo account as long as you want. Demo accounts that have been inactive for more than 90 days since the last login date will be closed. However, you can open a new demo account at any time. Please...

How does IUX Markets use customer’s personal information?

We never give out customer’s personal information to third parties for purposes of marketing. We accumulate personal information that is legally necessary for us to offer customers with excellent goods or services, or for performing identity checks in order to meet our legal regulatory requirements, and to combat fraud.

How do I verify my IUX Markets account if I live in multiple countries?

Opening an account with IUX Markets you have to verify your identity and verify POB (Proof of Bank) to start trading or transaction with us. To open an account, the process of identity verification and POB verification in detail, you can find information here: In case you need to open...

In which countries are IUX Markets available?

IUX Markets have expanded their services to support more customers. Currently, the service is available in 8 countries as follows: You can apply for a trading account with IUX Markets and check the transaction process easily from the control panel.

Why does the bonus disappear when transferring to an internal account?

The details of Internal accounts transferring are stated as below Account Receiver Account Balance Credit Note Standard+ Standard+ Received Received Standard Received Not Received Credit is deducted Raw (Over $200) Received Not Received Credit is deducted Standard Standard+ Received Received Standard Received Received Raw (Over $200) Received Not Received Credit...

What type of account fees does IUX Markets charge?

All of IUX Markets account types, including Standard, Standard+, Raw, and Pro, are free of charge on all account types. Therefore, there are no fees to pay for opening an account or trading on these accounts.

What type of broker is IUX Markets?

What type of broker is IUX Markets? IUX Markets is a trading brokers manage the market in a hybrid format. In certain time intervals, IUX Markets acts as a counterparty to all trading orders it provides. It serves as a market maker by providing liquidity and internally matching trading orders,...